SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Shipping to United States:

Standard Shipping – Free (3-5 business days)

Dispatch & Delivery Times

All orders will be dispatched between Monday-Friday, except in cases where there are national holidays or if you have items on dispatch delay / pre-order or presale, please read here for more information.

While we always aim to deliver with the estimated delivery times found here, we’re unable to 100% guarantee that you will receive the order within this time. Our couriers can experience delays from time to time and customs clearance can also cause some delays. HeyNuts will not be responsible for any losses due to delayed delivery. If you are planning to travel we recommend allowing sufficient time for your delivery.

Our couriers may contact you via email or phone in regards to your delivery. We cannot be held responsible for delays should you be uncontactable. In cases where your parcel is returned due to being uncontactable, the return shipping fees will be deducted from your order value.

Missing Deliveries

Please ensure a safe delivery location for your order. HeyNuts is not responsible for missing or stolen parcels. In the event your parcel is missing upon delivery, please contact the courier for proof of delivery as our shipping options allow delivery to a safe place. If proof of delivery is provided and you are still unable to locate your parcel, please email support@heynuts.com for further assistance. Please know we cannot refund a missing but delivered parcels. If a replacement is offered, it will not be eligible to return for refund. 

Damaged Deliveries

If your parcel arrives damaged, please immediately take a photo and send this through to our customer experience team. Please email support@heynuts.com for further assistance. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments. HeyNuts is not responsible for damage caused by this.

Order Cancellation Policy

Please note that after initiating an order cancellation, there may be instances where the order is still processed and shipped due to timing discrepancies in our system updates and shipping allocation processes. Once an order has been shipped, it cannot be canceled.

If your order is shipped despite your cancellation request, we recommend waiting to receive the package before initiating a return. Upon receiving the returned product, we will issue a full refund for the order amount.